Privacy Policy | TulsiHeals Life Coaching, LLC

Privacy Policy

TulsiHeals Life Coaching, LLC Effective date: January 1, 2025

TulsiHeals Life Coaching, LLC ("TulsiHeals," "we," "us," "our") provides coaching services, workshops, and educational content for individuals experiencing pregnancy loss and grief. This policy explains what information we collect, how we use it, and the choices you have. Contact us at [email protected] with any questions.

1. Information we collect

Information you give us directly:

  • Name, email address, and phone number when you apply for a program, register for a workshop, join the newsletter, book a call, or contact us through a form.
  • Answers you share on an application form, for example how you heard about the group, where you are in your grief, why you want to join and why now, your availability, and your payment preference. Share only as much as you are comfortable sharing.
  • Information you share during coaching sessions, calls, or workshops, for example what you tell us about your needs and goals.
  • Payment information when you purchase a service. Payments are processed securely by our payment provider. We do not store full card numbers on our systems.

Information collected automatically:

  • Basic website usage data (pages visited, approximate location, device type) through standard analytics, used to understand how visitors use the site.
  • Email engagement (opens, clicks) through our email platform, used to improve our newsletters.

Text messages:

  • If you check the consent boxes on a form, we may send you text messages as described in those boxes: non-marketing messages about your application, and marketing messages if you consent to those separately. Message frequency varies. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out.

2. How we use your information

We use your information to:

  • Provide coaching sessions, workshops, and related services you request.
  • Review applications and enroll you in a program you applied and paid for.
  • Send confirmations, reminders, and follow-ups about events and sessions you registered for.
  • Send our newsletter and occasional updates, only if you opted in.
  • Respond to your messages and support requests.
  • Improve our website, content, and services.
  • Meet legal obligations.

We do not sell your personal information. We do not share it with third parties for their marketing.

3. Service providers

We share limited information with trusted providers who help us operate, and only what they need to do their job:

  • HighLevel, our customer relationship, forms, booking, email, and text message platform.
  • Stripe, our payment processor, for paid services.
  • Zoom, for online sessions and workshops.
  • Google Workspace (Gmail and Google Calendar), for email and scheduling.
  • Website hosting and analytics providers.

Each provider is bound by its own privacy terms and is expected to protect your information.

4. Email communications

If you join our newsletter or register for an event, we may email you about that event and related resources. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or writing to [email protected]. Transactional emails (booking confirmations, receipts) are sent as part of the service you requested.

5. Coaching confidentiality

Coaching conversations are treated as confidential, following the ethics and standards of the International Coach Federation (ICF) Code of Ethics.

We do not share what you tell us in sessions except: (a) with your written permission, (b) if required by law, by subpoena, or by court order, (c) if we reasonably believe there is an imminent or likely risk of danger or harm to you or others, or (d) if illegal activity is involved.

The coaching relationship is not a legally confidential relationship like the medical and legal professions, so communications are not subject to a legally recognized privilege. We will not disclose your name as a reference without your consent.

Coaching is not therapy or medical care. See our Terms of Service.

For ICF credential verification only, and only if you agree, we may share your name, contact information, and the start and end dates of coaching with ICF staff. No personal notes are shared for this purpose. You may agree or refuse this sharing when you sign your coaching agreement.

6. Data retention

We keep your information only as long as needed for the purposes above, or as required by law. Coaching records are kept for at least 2 years, following the record retention policy in our coaching agreement. You may request deletion of your information at any time (see Section 8). Some information may need to be kept longer for payment, tax, or legal records.

7. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications. To exercise these rights, email [email protected]. We will respond within a reasonable time.

9. Children

Our services and website are directed to adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The current version will always be posted on our website with its effective date. Material changes will be noted here.

11. Contact

TulsiHeals Life Coaching, LLC Email: [email protected]