Terms of Service | TulsiHeals Life Coaching, LLC

Terms of Service

TulsiHeals Life Coaching, LLC Effective date: January 1, 2025

These terms govern your use of the TulsiHeals Life Coaching, LLC ("TulsiHeals," "we," "us," "our") website, coaching services, workshops, newsletter, and related content. By using our services, you agree to these terms. Contact us at [email protected] with questions.

1. Our services

TulsiHeals provides life coaching focused on pregnancy loss, grief, and personal transformation. Services include:

  • Group coaching programs, including Room for My Grief, Room for Me, a three-month group coaching journey after early to mid-term pregnancy loss, built on the Three A's of Pregnancy Loss Method: Acknowledge, Allow, Align.
  • One-to-one coaching, with messaging support between sessions.
  • Complimentary breakthrough calls.
  • Live workshops and support series, including free events.
  • An email newsletter and educational content (podcast, articles, social media).

2. Coaching is not therapy or medical care

Coaching is a partnership, defined as an alliance, not a legal business partnership, between the coach and the client in a thought-provoking and creative process. It is supportive and forward-looking. It is not psychotherapy, counseling, medical care, or crisis intervention, and it does not diagnose or treat any condition, including any mental disorder as defined by the American Psychiatric Association.

Coaching does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. If you are currently under the care of a mental health professional, we recommend you promptly inform that provider of the nature and extent of the coaching relationship.

If you are in crisis or need clinical support, please contact a licensed professional or call or text 988 (US Suicide and Crisis Lifeline). By using our services, you confirm you understand this distinction.

The coach maintains the ethics and standards of behaviour established by the International Coach Federation (ICF) Code of Ethics, and by the Association for Coaching (AC) global code of ethics. We recommend you review the ICF Code of Ethics at https://coachingfederation.org/code-of-ethics.

3. Your responsibility

You are solely responsible for creating and implementing your own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of the coaching relationship, your coaching calls, and your interactions with the coach.

Deciding how to handle issues in your life, including work, finances, health, relationships, education, and recreation, and incorporating coaching principles into those areas, is exclusively your responsibility. You agree to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.

4. No guaranteed outcomes

Grief is personal and nonlinear. We do not promise specific results, timelines, or healing outcomes from coaching, workshops, or content. Testimonials or examples shared are individual experiences, not guarantees.

5. Eligibility

Our services are for adults 18 and older. By booking or purchasing, you confirm you meet this requirement.

6. Booking, payment, and cancellation

  • Programs and sessions are booked through our online calendar and forms. Prices are shown at booking.
  • Enrollment for a group program is: application form, then payment, then you are in. Paying means you are in and serious. There is no personal review of applications and no 15-minute call before acceptance.
  • Payments are processed securely by our payment provider. We do not store full card numbers.
  • Cancellation and rescheduling: it is your responsibility to notify the coach 24 hours in advance of a scheduled call or meeting. The coach reserves the right to bill for a missed meeting, and will attempt in good faith to reschedule a missed meeting.
  • Termination: either you or the coach may terminate the coaching relationship at any time with 2 weeks written notice. You agree to pay for all coaching services rendered through and including the effective date of termination.

7. Refunds

Here is the refund rule, in plain words. Once a program has started, there are no refunds.

  • To cancel, tell us in writing by email to [email protected].
  • If you cancel at least 14 days before your program starts, you receive a refund of what you have paid so far, minus a $100 admin fee. Any future installment payments stop.
  • If you cancel less than 14 days before your program starts, or after your program has started, there is no refund. A program starts with its first live session.
  • Single sessions follow the cancellation rule in Section 6: cancel at least 24 hours before and you may reschedule at no charge. Cancel with less than 24 hours notice and the session is billed and not refunded.
  • If TulsiHeals cancels a program, you receive a full refund of what you have paid for that program.

8. Free events and community spaces

Free workshops, support series, and community spaces are offered as a service to grieving individuals and allies. To keep these spaces safe, you agree to: participate respectfully, keep other participants' stories confidential, and not use the space to solicit or promote your own business. We may remove anyone whose behavior harms the safety of the group.

What is shared inside a group stays inside the group, except where safety requires otherwise.

9. Text messages and email

If you check the consent boxes on a form, you consent to receive text messages as described in those boxes. Message frequency varies. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out. Our Privacy Policy explains how we use your contact information.

10. Intellectual property

All content we create (workshop materials, worksheets, emails, graphics, recordings, articles) belongs to TulsiHeals Life Coaching, LLC unless stated otherwise. You may use materials provided to you for your personal growth. You may not reproduce, distribute, or sell them without written permission. Our logo and brand assets may not be copied or altered.

11. Acceptable use of the website

You agree not to misuse the website or forms, attempt to disrupt our systems, or submit false information.

12. Third-party links and tools

Our site and emails may link to third-party sites or tools, for example booking, video, or payment providers. We are not responsible for their content, policies, or practices.

13. Confidentiality

The coaching relationship, and all information you share with the coach as part of it, is bound by the principles of confidentiality in the ICF Code of Ethics. The coach will not disclose information about you without your written consent, and will not disclose your name as a reference without your consent.

Confidential information does not include information that: (a) was in the coach's possession before you furnished it; (b) is generally known to the public; (c) is obtained from a third party without breach of any obligation to you; (d) is independently developed without use of or reference to your confidential information; (e) the coach is required by statute, lawfully issued subpoena, or court order to disclose; (f) is disclosed and as a result the coach reasonably believes there is an imminent or likely risk of danger or harm to you or others; or (g) involves illegal activity.

14. Limitation of liability

Except as expressly provided in your coaching agreement, the coach makes no guarantees, representations, or warranties of any kind, express or implied, with respect to the coaching services. In no event shall the coach be liable for indirect, consequential, or special damages. Notwithstanding any damages you may incur, the coach's entire liability, and your exclusive remedy, shall be limited to the amount actually paid by you under your coaching agreement for all coaching services rendered through and including the termination date.

To the fullest extent permitted by law, TulsiHeals Life Coaching, LLC and its owner are not liable for indirect, incidental, or consequential damages arising from your use of our services or content.

15. Dispute resolution

If a dispute arises that cannot be resolved by mutual consent, you and the coach agree to attempt to mediate in good faith for up to 30 days after notice is given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney's fees and court costs from the other party.

16. Governing law

These terms are governed by the laws of the Commonwealth of Virginia, United States, without giving effect to any conflicts of laws provisions.

17. Entire agreement, severability, waiver, binding effect

These terms, together with your signed coaching agreement for a paid program, reflect the entire agreement between you and TulsiHeals Life Coaching, LLC on the subject matter, and supersede prior written and oral representations. They may not be amended except in writing signed by both you and the coach.

If any provision is held invalid or unenforceable, the remaining provisions continue to be valid and enforceable. If a court finds a provision invalid but that by limiting it, it would become valid and enforceable, then it shall be deemed written, construed, and enforced as so limited.

Failure of either party to enforce any provision shall not be construed as a waiver of the right to subsequently enforce strict compliance with every provision.

These terms are binding upon the parties and their respective successors and permissible assigns.

18. Changes to these terms

We may update these terms from time to time. The current version will be posted on our website with its effective date. Continued use of our services after changes means you accept the updated terms.

19. Contact

TulsiHeals Life Coaching, LLC Email: [email protected]